Box Office Policies

Ticket Policy

× Each person REGARDLESS OF AGE must have a valid ticket to enter a performance.

Exchange Policy



EXCHANGES only subject to the following conditions:
  1. Tickets may be exchanged by simply calling the Fantasy Theatre Factory Box Office at (305) 284-8800
  2. An exchange fee will be applied as follows:
    • Tickets: will have a fee per ticket.
    • Please retain your original tickets to redeem your new tickets upon presentation at the Fantasy Theatre Factory Box Office.
  3. Requests for ticket exchanges will be accepted up to 48 hours prior to the performance date of the tickets you are holding. This provides the Fantasy Theatre Factory Box Office the opportunity to resell the exchanged tickets.
  4. The difference in ticket price will be charged when upgrading your tickets to a more expensive night or seat.

Lost Tickets

× In the event that you have lost your tickets, please visit the Fantasy Theatre Factory Box Office or call (305) 284-8800 before your performance date.

Order Fees

× Refer to Order Fee for the policy description.
Fantasy Theatre Factory
6103 NW 7th Avenue
Miami FL 33127 USA
Directions to our Box Office
Hours: Monday - Friday
9:00 AM - 5:00 PM EST
Box Office opens 2 hours before performance time.