× As of March 2022, our COVID 19 Policies are as follows:

Mask usage at this facility is OPTIONAL unless otherwise required by a producing company - see the house manager for more information.

If you are feeling sick or if you have a fever please stay home.

As Staff, we are sanitizing as per CDC guidelines.

If you have any questions, please call our Box Office at (305) 284 - 8800 or check out our website at www.ftfshows.com

Box Office Hours

  • The box office opens two hours before the scheduled start time of a performance on show days.
  • Tickets may be purchased through the following methods:
    1. In-person at the box office during its operational hours.
    2. Over the phone during regular business hours, which are Monday through Friday from 9 AM to 5 PM.
    3. Online 24/7 via the website ftfshows.tickets.com.

Payment Methods

  • Accepted payment methods at the box office include cash, debit cards, and credit cards (AMEX, DISCOVER, MASTERCARD, VISA).
  • Bills over $50 are not accepted unless the total ticket purchase exceeds $50. Larger bills will be verified for counterfeit.
  • If you need to withdraw cash, ATMs are conveniently located nearby, including NW 7th Avenue and 62nd Street at Chase Bank, Wells Fargo Bank, Walgreens, and Presidente Market.

Ticketing Information

  • To ensure a secure transaction and deter fraud, patrons are required to provide the following information when purchasing a ticket via credit card, either in person, online, or over the phone:
    • Full name
    • Address
    • Telephone number
    • Email address

Entry and Seating

  • Lobby doors open one hour prior to the show's scheduled start time.
  • To gain entry, patrons must present either a valid e-ticket or a paper ticket issued by the box office.
  • The box office will close promptly 30 minutes after the show begins. No additional ticket purchases can be made after this time, without exception.
  • Tickets that have been purchased and paid for in advance will be held at will-call and can be retrieved through the House Manager. A valid ID is required for will-call pickup.
  • The House Manager reserves the right to refuse seating to latecomers after the show has commenced, following producer instructions or at their discretion.

Ticket Policy

  • Please be aware that all ticket purchases are final, and there are no refunds or exchanges.
  • Every patron, regardless of age, must have a ticket for admission to the performance.
  • Outside food and beverages are not permitted inside the theater.

Children's Policy

  • Children 2 years old or younger will be permitted to sit on a parent or family member’s lap by purchasing a ticket at $0 or the lowest price-class ticket, as directed by producer or at the discretion of Fantasy Theatre Factory staff.
  • Strollers are not permitted within the theater. However, car seats can be placed on seats with the purchase of a ticket. Our House Manager will assist in safely storing strollers.
  • Please be mindful that not all performances are suitable for infants or children. Check for any viewer ratings or advisories provided for each production.

Ejection Clause

  • Patrons who violate theater policies or behave in a disruptive manner may be ejected from the premises without a refund by the House Manager, Security, or other staff member.

Agreement and Liability

  • By purchasing a ticket, patrons agree to abide by all theater policies and staff members' instructions.
  • Patrons assume all liabilities incidental to attendance at the performance, including personal property and injury.
  • Photography and video recording during performances are not allowed.
  • A valid ID is required for will-call pickup.
Fantasy Theatre Factory
6103 NW 7th Avenue
Miami FL 33127 USA
Directions to our Box Office
Hours: Monday - Friday
9:00 AM - 5:00 PM EST
Box Office opens 2 hours before performance time.